If I buy today when can I expect my order? All orders (excluding hazardous items) placed before 4:45pm will leave us on the same day. Any orders placed after that time will leave on the following Working Day (Monday to Friday). Unless you have selected the Satruday Delivery option at Checkout, your order will be with you on the following working day.
Which courier company do you use? At present we are only using DPD Local as they have proved to be a very efficient and reliable.
I live in Scotland, Ireland and Offshore Islands - Why am I being charged £14.95 for delivery? This is because your delivery postcode is classed as Highlands and Islands by DPD and hence the service becomes far more expensive. We only use DPD for this because of their reliable 2 day service to Highlands and Islands and we want to use the best carrier available to get your order to you as swiftly and safely as possible. As the charge is far more, we cannot afford to absorb the cost as the price of the product is sharp.
When will my order arrive? DPD will send you a text and email on the morning of delivery with an hour window for delivery. You can add delivery details or reschedule from this.
Do you deliver outside the UK? We do deliver to the Republic of Ireland but not to the rest of Europe at present. When the world returns to relative normaility we will consider delivering further afield.
I've ordered the wrong item, but it has not arrived yet. How do I stop the delivery? If you have made a mistake ordering an item please get in touch with us as soon as you can. If it has already left us we will get in touch with DPD and attemp to stop the delivery. If the order is out for delivery, you can refuse the delivery and it will be returned to us automatically.
The order has arrived and I have ordered the wrong item. How do I return the item? If the item has been delivered it is your responsibilty to return it to us (if you wish to) with a copy of your details. Please get in contact with us and we can recommend services that can pick it up for you. We will refund you if the item returns to us unused and in resalable condition.
My order has arrived and the item is not what I ordered. All our staff are as careful as possible but are human. On rare occasions mistakes do happen but we will reticfy as soon as we can, getting the correct item to your on the following working day. Please email us a photo of the incorrect item and we will make the neccessary arrangements. For low value items we will offer you to keep the incorrect item (if you could find a use for it) and on higher value items we will organise a collection using DPD. We do ask if it is possible to pack the item in it's orginal packaging or protect the item as well as you can.
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